Refund policy
We want you to love your order. Because our ornaments, mugs, tumblers, wrapping paper and physical cards are made to order just for you, we are not able to accept returns or exchanges for change of mind, wrong size or style chosen, or buyer’s remorse. We will always make it right if something arrives damaged, defective or incorrect.
Damaged, defective or incorrect items
If your item arrives damaged, misprinted, defective or is not what you ordered, email us at hello@shopbecomingwholeagain.com within 30 days of delivery. Please include:
• Your order number
• A clear photo of the problem (and of the packaging if it was damaged in shipping)
Once we review your request, we will send a free replacement or issue a full refund for the affected item, whichever you prefer. You do not need to send the item back unless we ask you to.
Digital products
Printable cards and digital devotionals are delivered instantly, so all sales of digital products are final. If you have trouble downloading or opening your file, contact us and we will gladly help or resend it.
Cancellations
Because production starts quickly, we can only cancel or change an order if you contact us within 12 hours of placing it. After that, the order may already be in production and cannot be cancelled.
Lost packages
If your package is lost in transit, contact us and we will work with the carrier and our production partner to send a replacement or refund.
Refunds
Approved refunds are returned to your original payment method. Depending on your bank, it can take 5–10 business days for the refund to appear. Original shipping costs are refunded only when an item arrived damaged, defective or incorrect.
Questions
Email us at hello@shopbecomingwholeagain.com. We usually reply within 1–2 business days.